How clover creates value and reporting on the six capitals
- How Clover creates value today
- Overview of Clover’s value creation process
- Reporting on the six capitals
- Clover’s business model
- Human capital
- Natural capital
- Manufactured capital
- Intellectual capital
- Social and relationship capital
- Financial capital
- How Clover sustains value for Tomorrow
- Clover’s future value creation philosophy
- Human capital
- Natural capital
- Manufactured capital
- Intellectual capital
- Social and relationship capital
- Combined Assurance
Governing stakeholder relationships
How Clover creates value today: Governing stakeholder relationships
| Stakeholder | Stakeholder needs and expectations |
Stakeholder contribution to value creation |
Means of engagement with stakeholders |
|---|---|---|---|
  Communities, traditional and civic society |
Ongoing commitment to our core strategic social investment initiatives adding to the wellbeing of the community:
|
Participation with the community affords Clover the opportunity to understand their needs and to further align our business in a way that improves the lives of our communities at large. Clover’s continued support enforces the Clover brand, while assisting in implementation of Clover’s Masakhane distribution model in the informal markets. | Direct interaction through various corporate social investment initiatives and environmental campaigns in various communities, such as:
|
| Consumers |
Providing high-quality and trusted products under some of the country’s most admired brands in fulfilling consumers’ needs:
|
Loyal consumers continued support of their most admired brands and trusted products. Consumer loyalty translates to sustainable revenue and brand support |
|
| Customers/trade |
Providing good quality products at competitive prices:
|
Extensive retailer footprint providing the basis for continued growth. Clover’s brand expansion through retail expansion into informal markets and into Africa growing revenue in the medium- to long-term. |
|
 Employees/management |
A stimulating and gratifying work environment, while offering prospects to meet career growth aspirations:
|
Employees acting in accordance with Clover’s values of respect, integrity, fairness and responsibility form the foundation of our business. By providing timely business information and strategic information, Clover can put its strategy into action for sustainable returns. |
|
Government and regulatory authorities |
Continued contribution to the economic growth and social upliftment of the communities in which we operate. Exercise good corporate governance practices while ensuring compliance with all applicable legislation:
|
Government gives us our license to operate and provides the enabling regulatory framework. | Personal meetings, written and verbal communication, through business organisations, Parliamentary portfolio committees. Disclosure and management of carbon emissions. Submission of B-BBEE certificate to the B-BBEE commission. Participate in the DTI’s Jobs Fund project, stimulating Job creation in the “Masakhane Together we grow” project. |
Insurers |
Open and transparent communication enabling insurers to assess risk appropriately:
|
Through pro-active risk management practices, ensure Clover has adequate insurance cover. For all potential insurable loss events that would be material. | Site surveys; annual renewal of insurance policies. |
Media |
Good Corporate Citizenship:
|
The media contributes in sustaining our brand reputation and increase awareness on new products, community development programmes and changes in our business strategy. | Timeous media statements and briefings Keep media informed on key product offerings and new product launches |
Milk Producers (DFSA*) |
A stable market for milk produced for delivery to Clover:
|
Milk producers provide quality raw milk used in manufacturing of our dairy products. |
|
Principals |
Timely delivery of ordered product with professional in store merchandising:
|
Participation in growing the combined distribution footprint in retailers while achieving economies of scale and reducing costs in the supply chain. |
|
| Shareholders, investors and analysts (Refer to Report on Governance, Risk and Compliance for more detail) | Providing sustained returns on investment by achieving business objectives through delivery on embedded strategy, sound risk management identifying strategic growth opportunities and good governance practices:
|
Investors provide the financial capital necessary to sustain growth. Shareholders are encouraged to attend Clover’s AGM to vote on resolutions and to discuss relevant issues with the directors and management. | Investor presentations and road shows, circulars to shareholders, Integrated Annual Report, Annual General Meeting, press releases, announcements and notifications through SENS, Clover website and site visits. |
Suppliers and service provider |
Conducting business in a transparent manner that is mutually beneficial and sustainable:
|
Our suppliers provide us with good quality raw materials and services that enable us to produce quality products for our consumers, enforcing the Clover brand. Supporting Broadbased black economic empowerment compliance (B-BBEE). | Supplier meetings, site visits, performance evaluation and audits, business association meetings. |
Trade unions |
Positive work relationships in dealing with matters sensibly during negotiation processes:
|
Organised labour to engage Clover in a positive manner on matters affecting their members as well as other matters of mutual interest. | Regular meetings with trade unions and collective bargaining forums. |
