Human capital

Clover’s Human Capital Strategy has been developed in the form of “Project Driven”. The starting point of the strategy was to identify the human capital and talent agenda facing the “Clover of Tomorrow” and to reconfirm the company’s strategic objectives.

The purpose of Project Driven is:

  • to establish a culture of exceptional performance;
  • to commit to a culture of legal compliance;
  • to develop and grow all employees;
  • to create a competent and diverse workforce; and
  • to create a pleasant, healthy and motivating working climate.

Given our era of rapid change, the strategy has been refined to build passion and purpose. Various platforms have been used to communicate the broad strategy and to bring about alignment throughout the business. At Clover we appreciate that we deal with a workforce with different demographics, different demands, and different expectations, and therefore detailed action plans have been developed to guide the implementation of Project Driven.

Project Driven outlines Clover’s broad strategy for addressing the challenges facing Human Capital as depicted alongside:

 

1.

Legislation

 

Clover is committed to conducting its business activities lawfully and ethically. Legislation and Regulations continue to grow as the role of regulators continues to expand. Clover takes all the necessary steps to ensure that amendments to legislation are communicated and implemented throughout the business. Other than ongoing training, periodic internal assessments are conducted to establish prevailing levels of knowledge and understanding of current legislation. Clover’s Social and Ethics Committee monitors and takes cognisance of relevant legislation, other legal requirements and prevailing codes of best practice with regard to legislative compliance.

At Clover we have moved away from only compliance as we realised that having a diverse workforce is not compliance or a box that needs to be ticked. In order to support value creation in the long term, we need to promote INCLUSION in all its variations. We need not only embrace the visible diversity such as race, gender, age, physical ability, but also DIVERSITY OF THINKING. To ensure legislative compliance, maximum participation is required from all Cloverites.

2.

Attraction and retention of employees

 

Achieving our Vision and Mission is largely dependent on Clover’s ability to attract and retain high-calibre individuals. The 21stcentury workforce is global, highly connected, technology-savvy, and demanding. As Clover is expanding its reach across the continent, critical new skills are scarce and their uneven distribution around the world has forced Clover to develop innovative new ways to find people, develop capabilities, and share expertise.

At Clover we also have a multi-generational workforce that is highly diverse, and requires constant engagement. Clover’s engagement and retention mechanisms are directly related to our “Way Better” fabric of doing business.

Our employment brand helps us to attract, source, recruit, and access talent. To drive passion and engagement, we have used the “Baby Boomers” who have extended their working lives to train and mentor our new entrants, the “Millennials”. Clover’s employment brand offers a creative experience in support of long term value creation.

In 2014, Clover for the first time participated as a ‘full participant’ in the Best Company to Work for Survey conducted by Deloitte. We were delighted to be ranked third in the large company category and qualify as one of the best companies to work for.

Below is a series of tables depicting Clover’s entire workforce including the total number of employees, the percentage of permanent staff as well as the number of women making up Clover’s staff complement:


 

Total Number of Employees June 2015

  Company Perm  Fixed term/ 
Temp 
Total 
  Clover SA  6 982  453  7 435 
  Clover          
  Fonterra          
  Ingredients  13  13 
  RBC  164  167 
  Waters  33  36 
  Namibia  47  40  87 
  Swaziland  33  13  46 
  Botswana  322  30  352 
  Clover          
  MilkyWay  91  93 
  Lactolab 
  Total  7 693  545  8 238 
  *

 

Employee Turnover for Permanent Employees

  Company Total 
who left 

Turnover 
  Clover SA  696  9,97 
  Clover Fonterra       
  Ingredients  0,00 
  RBC  16  9,76 
  Waters  6,06 
  Namibia  21  40,00 
  Swaziland  18,18 
  Botswana  48  14,91 
  Total  789  10,39 
 
   
 
PART-TIME EMPLOYEES CONVERTED TO
CLOVER STAFF DURING THE YEAR:
278 AT A COST OF R5,2 MILLION p.a.
LABOUR BROKER
EMPLOYEES
CONVERTED TO
CLOVER STAFF
DURING
THE YEAR:
820 AT A COST OF
R17 MILLION p.a.
collective
compounded
experience
61 000 years
in the dairy
industry
Number of new
recruits during the
period 1 July 2014
to 30 June 2015:
1 380
Average tenure per employee:
7 years
 in the dairy industry
(Female: 344) (Male: 1 036)  
Average age of employees : 38 years

 

Percentage of employees who are women

         
  Company
Men

Women
Total
% Women

Men

Women
Total
% Women

Men

Women
Total
% Women
  Clover SA  5 375  1 607  6 982  23,02  291  162  453  35,76  5 666  1 769  7 435  23,79 
  Clover                                     
  Fonterra                                     
  Ingredients  13  53,85  0,00  13  0,00 
  RBC  118  46  164  28,05  0,00  121  46  167  27,54 
  Waters  25  33  24,24  0,00  28  36  22,22 
  Namibia  39  47  17,02  36  40  10,00  75  12  87  13,79 
  Swaziland  23  10  33  30,30  13  13  0,00  36  10  46  21,74 
  Botswana  215  107  322  33,23  27  30  10,00  242  110  352  31,25 
  Clover                                     
  MilkyWay  50  41  91  45,00  0,00  52  41  93  44,00 
  Lactolab  62,5  0,00  44,40 
  Total  5 854  1 839  7 693  23,90  376  169  545  31,00  6 230  2 008  8 238  24,37 
                   
  Percentage of employees who are permanent  93,38                         

3.

Strategic resourcing

 

Clover’s dynamic environment requires that we anticipate future competencies in order to execute our strategy. To ensure optimum levels of productivity, regular review of our labour force composition, and the optimisation of resources, is constantly required. To ensure long term value creation, we need a labour force that has:

  • business acumen and understands the CORE (Business model);
  • collaboration ability to build cross functional teams;
  • global cultural agility;
  • creativity;
  • customer centricity;
  • influence and Inspiration; and
  • the ability to build creative and effective teams

4.

Alignment of employees

  Business and individual objectives have been set in the context of Clover’s vision and mission, through the use of the Balanced Score Card and Key Performance Indicators. We believe the alignment of employees is critical for business success, and to build a culture of exceptional performance. We have transformed the HR team into skilled business consultants and business partners. Clover is in the process of developing an enhanced performance management platform that will allow for improved focus, mentoring, and reporting on performance. The HR team needs to manage service levels, design service centric systems, and measure the quality of service that our employees are providing. This is done using advanced analytics. Special events are also used to share and clarify the company’s objectives, vision and strategy to ensure value creation for the long term.

5.

Learning and Development

 

To secure Clover’s position as one of Southern Africa’s leading fast moving consumer goods companies, the Group proactively engages in the development of employees in all disciplines.

Specific focus has been on Wholesale and Retail Operations Learnerships, Job Technical Training Programmes at our production facilities, the upskilling of sales personnel and management as well as leadership development. Financial assistance for study purposes was further extended, and a number of internships were introduced.

Equipping our employees with the right skills remains a high priority. With this in mind the Company has invested in training and development as follows during the year:

  Intervention 2015 2014 2013 2012 2011
  Number of employees trained 2 601 2 127 1 953 2 224 2 058
  Total training spend per year (R’000) 13 485 8 337 7 965 4 879 3 450
  Training spend per total number of employees per year (R’000) 1 657 1 298 1 219 744 543
  Number of man days spent on training 15 306 6 705 4 627 2 965 2 744


  2015 2014 2013
Intervention Total
employees
Black
employees
Total
employees
Black
employees
Total
employees
Black
employees
  Number of employees trained 2 601 2 167 2 127 1 715 1 953 1 601
  Number of employees enrolled on Learnerships, Skills Programmes and Apprenticeships 455 380 344 308 299 266
  Number of employees on Formal Workplace Experience and In-Service Training Programmes 24 21 38 29 24 17
  Number of bursaries (employed/ unemployed) granted for degree and diploma studies* 26 12 36 17 54 23
  Value of bursaries granted for degree and diploma studies* R 325 113 R 191 864 R 678 023 R 461 135 R 720 000 R 453 000
 

 

Going forward, it is acknowledged that a range of new skill sets will be required. This will necessitate a renewed focus on fast tracking, coaching and mentoring of young talent and the continuation of competence building training and development initiatives.

Responding to business needs and to maximise our return on skills upliftment, the following formal programmes are in progress or are in the final stages of development for implementation in 2016.

                       
    management and leadership development   production   saless   warehouse and distribution   All business units  
             
    Essentials of Management and Leadership
(one point lesson coaching programme)
  Good Manufacturing Practices
Dairy (skills programme)
  National certificate
wholesale and retail operations (learnership)
      Young professional development program
(YPDP)
 
    Essentials of Management and Leadership programme
(skills programme)
  Dairyman Development programme
(learnership)
  Further Education and Training certificate Customer management   National certificate
Professional driving
  Bursary program
(employees)
 
    Further Education and Training certificate
(Generic management) (learnership)
  National certificate
(packaging operations)
  Contact Centre Operations Learnership       Bursary program
(unemployed/ young talent)
 
    Management Development programmes ("USB")   Apprenticeships       Internship/work experience program  
             
    MANAGERS   process leaders machine operators Artisans   Merchandisers telesellers account managers   drivers   Young professionals/ talent  
                       


 

Significant achievements include:

  • National Skills Authority Recognition Award (Department of Higher Education and Training) for Creating Work Placement Opportunities for young diploma and graduate students on completion of their In-service or Workplace Experience Training with Clover; and
  • first person qualified as Dairyman via the Quality Council for Trade and Occupations Curriculum Based Model.

    In preparation for a revolution in learning and development, new online and mobile platforms are being investigated that will anticipate new skills required for long term value creation.

6.

Productivity and continuous improvement

 

As part of the Clover culture, there is ongoing focus on productivity and continuous improvement initiatives. Through Project Driven, there is renewed focus on team performance, multiskilling, variable pay opportunities and a number of other “Way Better” initiatives. We understand that traditional performance management is outdated, and that individual performance has been challenged with our employees’ ability to work in teams. Clover has developed a “Way Better” team campaign where performance is driven by focussing on quality, cost, speed of execution, staff safety and morale. The successes that have been enjoyed in the Production environment with our “Way Better” campaign are being rolled out across the value chain. A number of automation possibilities are also under investigation to enhance performance.

A process is in place to evaluate the continuous improvement capabilities of each business unit and to bring about improvement where possible. Another focus area has been the bedding down and streamlining of operations following recent merger and acquisition transactions. At Clover we understand that productivity and continuous improvement is not an event or a box that needs to be ticked, it’s about long term value creation.

Employee Wellness

Clover is committed to proving a safe and healthy work and social environment for its employees. This together with individual employee wellness should help enable employees to perform optimally and contribute to the success of the Group.

In an endeavour to ensure that a healthy work environment is provided, Clover has made the following available:

  • access to two medical aid schemes, namely Discovery and Umvuzo;
  • clinic facilities at certain of the major sites which are manned by trained professionals on a permanent basis;
  • annual medicals for management;
  • trauma counselling through ICAS;
  • a generous leave policy which is aimed at providing employees with adequate rest periods; and
  • trauma cover for life threatening diseases.
    In the light of productivity, here are a few tables which depict Clover’s statistics in relation to hours worked:
 

Total Number of Person Hours Worked (PHW)

  Company Permanent Temporary Man-hours
July’14 –
Jun’15
Absent days*
8hrs
Total manhours
worked
July’14 –
Jun’15
  Clover SA 17 426 978 1 357 905 18 784 884 1 576 377 17 208 506
  Clover Fonterra Ingredients 28 869 0 28 869 2 540 26 329
  RBC 264 864 6 209 271 073 18 061 253 012
  Waters 80 062 8 185 88 247 5 106 83 141
  Namibia 135 903 50 437 186 340 9 090 177 250
  Swaziland 83 508 7 800 91 308 6 720 84 588
  Botswana 872 170 81 453 953 623 58 495 895 127
  Total 18 892 355 1 511 989 20 404 344 1 676 390 18 727 954
 
   

 

Total number of Person Days lost due to Absenteeism

  Company Family
responsibility
Sick Special Study Grand total
  Clover SA 4 142 25 334 11 433 775 41 684
  Clover Fonterra Ingredients 1 30 10   41
  RBC 59 456 657   1 172
  Waters 13 119 6   138
  Namibia 21 69 3 6 99
  Swaziland   85 40   125
  Botswana 48 749 662 31 1 490
  Grand Total 4 284 26 842 12 811 812 44 748
  In addition to the above, the total man-hours lost due to strike activity amounted to 180 hours or 22,5 mandays from the period 1 July 2014 to 30 June 2015. For the same period, the number of temporary employment services (TES) employees was approximately 1 800 people.
 

7.

CHange of the labour landscape

 

We are pleased to report that a stable labour environment was prevalent throughout the past year. Effort was taken to ensure that managers are properly trained and also that there is ongoing and open communication going forward. There is regular and constructive interaction between Management and the Union at a national and branch level.

Below is a table that shows the percentage of employees that belong to a Trade Union:

 

Percentage of permanent employees who belong to a Trade Union

 
  Company Percentage
  Clover SA 49,61
  Clover Fonterra Ingredients 0
  RBC 41,10
  Waters 60,61
  Namibia 29,79
  Swaziland 0
  Botswana 41,93
  Total 48,73
 

8.

Employment Equity

 

The Company fully supports employment equity in the workplace and various measures are in place to assist in reaching employment equity objectives. These include bursaries, internships and other employee development initiatives. Employment Equity remains a focus area and various measures are in place to contribute towards the achievement of employment equity objectives:

  • steps are taken to appoint suitably qualified candidates from the designated groups where vacancies arise;
  • various training and development initiatives are aimed at having a positive impact on the Company’s longer term employment equity objectives; and
  • in compliance with legislated requirements, the Company has submitted an employment equity report.

Clover subscribes to Employment Equity legislation and relevant Codes of Good Practice which is also encompassed in the Clover Employment Equity policy. There should be no unfair discrimination in respect of inter alia, race, colour, language, religion, gender or political views or on the grounds of disability. Therefore all employees will receive equal opportunities to develop according to their merit and ability.

In line with the requirements of the Employment Equity Act, Clover has drafted its Employment Equity plan. The objectives of the plan are to give effect to the Company’s employment equity policy in so far as it relates to employment equity goals. The Executive Committee is responsible for the implementation and monitoring of Clover’s Employment Equity plan. The Executive Committee, in execution of its duties, will assign specific responsibilities to individuals and managers in general. The responsibility to implement employment equity plans at the different Clover sites is delegated to site managers. All appointments should be conducted in line with Clover’s Employment Equity policy. Clover’s Human Resources department is responsible to monitor these activities and report to the Social and Ethics Committee at least annually on progress towards Employment Equity targets.

Clover has been increasing the number of employees from designated groups as tabled below:

Employment Equity Plan objectives

To improve diversity in the workplace, and especially to address the levels of representation of people from designated groups, Clover is committed to achieving the goals set out below:

Affirmative action measures and objectives 2014/2015
Objective
Achieved
30/06/2015
2015/2016
Objective
Black people on F Band 14,29% 12,50% 14,29%
Black people on E Band 14,28% 12,50% 19,04%
Black women on E Band 9,52% 6,25% 14,20%
Black people on C5 – D5 Band 24,55% 24,11% 28,25%
Black women on C5 – D5 Band 8,10% 7,11% 10,00%
Black people on C1 – C4 Band 55,00% 56,17% 57,00%
Black women on C1 – C4 Band 12,70% 12,95% 14,00%
Disabled people 0,74% 0,63% 0,78%

Broad-Based Black Economic Empowerment (“B-BBEE ”)

Clover supports the legislative framework aimed at transforming South Africa’s economy. The Group’s overall business strategy is regularly reviewed in the context of the principles embraced by B-BBEE.

Clover’s last B-BBEE verification was performed based on the June 2014 year end by Middel and Partners, an IRBA approved verification agency. The Group was assessed against the current Agri B-BBEE Sector Codes for the second time and the Group’s overall score improved by 25,44% from June 2013. Based on this verification, Clover was assessed as a Level 4 B-BBEE contributor.

The extent to which the Agri Sector Codes will be modified in accordance with the new amended Generic B-BBEE Codes, which became effective as from 1 May 2015, is uncertain. It is, however, expected that all sector codes be aligned to the amended Generic B-BBEE Codes by 31 October 2015.

Clover’s B-BBEE strategy will then be re-assessed and targets adjusted accordingly once this announcement has been made.

Clover reaches Level 4 B-BBEE status!
   

9.

Innovation and technology

 

Clover is in the process of improving its capability to proactively provide information that will add value to the business. At Clover we don’t only need a system of record, we need a system of engagement.

HR is evolving into a data driven system that integrates talent, HR and business technology. We encourage innovation in Clover and acknowledge the need to equip personnel with technology that will enhance performance.

Following the successful implementation of the new payroll system, Clover is busy implementing phase two of the integrated human capital platform. Focus will be on performance management, talent management, recruitment and learning.

A project is underway to establish how social media can be utilised to improve communication in the company.

10.

Africa expansion

 

Our decision to exploit opportunities which exist in Africa, is placing new demands on the business. We need to think “Africa” in scale, and “local” in implementation. The Human Resources function is assisting with the process of manning these operations. Clover prides itself in successfully embracing diversity in the different African countries we operate in, as in these countries, Clover employs local staff to ensure that we take into account the specific culture of each country in order to better understand our customer’s needs, as depicted.

Value creation

Current

  • Ongoing upskilling of employees through exposure to training programmes; provision of financial assistance for study purposes; and offering of bursaries
  • Development of employees through learnerships and management development programmes
  • Employees are given the opportunity for advancement/promotion/career development
  • Staff assessment and feedback for development purposes
  • Participation in improvement projects and acquisitions/mergers
  • Exposure to coaching
  • Access to modern equipment and technology
  • Improved productivity/results are encouraged through a range of incentive schemes
  • Retention of employees as a result of job satisfaction and competitive remuneration/ reward practices

Future

  • To be a sought after employer by providing its employees with flexibility and challenges that are purpose-driven and tackles broad issues
  • Develop a continued attitude of excellence within our employees which lead to them being valued as people and major assets of the company
  • Offer employees the opportunity to explore multi-chapter career paths that cross many business functions which allow them to be exposed to continuous training
  • Transform the HR team within Clover into skilled business consultants and business partners in order to deeper infiltrate the rest of the business on a service offering level to identify new skills required to address Clover’s vision and mission
  • Employees have a sense of confidence in the long term sustainability of the company
  • Retain competent, highly skilled human capital with vast experience and empower employees to become equal partners in the learning process

How we create value for our employees …