Human capital
Clover’s Human Capital Strategy has been developed in the form of “Project Driven”. The starting point of the strategy was to identify the human capital and talent agenda facing the “Clover of Tomorrow” and to reconfirm the company’s strategic objectives.
The purpose of Project Driven is:
- to establish a culture of exceptional performance;
- to commit to a culture of legal compliance;
- to develop and grow all employees;
- to create a competent and diverse workforce; and
- to create a pleasant, healthy and motivating working climate.
Given our era of rapid change, the strategy has been refined to build passion and purpose. Various platforms have been used to communicate the broad strategy and to bring about alignment throughout the business. At Clover we appreciate that we deal with a workforce with different demographics, different demands, and different expectations, and therefore detailed action plans have been developed to guide the implementation of Project Driven.
Project Driven outlines Clover’s broad strategy for addressing the challenges facing Human Capital as depicted alongside:

1. |
Legislation |
Clover is committed to conducting its business activities lawfully and ethically. Legislation and Regulations continue to grow as the role of regulators continues to expand. Clover takes all the necessary steps to ensure that amendments to legislation are communicated and implemented throughout the business. Other than ongoing training, periodic internal assessments are conducted to establish prevailing levels of knowledge and understanding of current legislation. Clover’s Social and Ethics Committee monitors and takes cognisance of relevant legislation, other legal requirements and prevailing codes of best practice with regard to legislative compliance. At Clover we have moved away from only compliance as we realised that having a diverse workforce is not compliance or a box that needs to be ticked. In order to support value creation in the long term, we need to promote INCLUSION in all its variations. We need not only embrace the visible diversity such as race, gender, age, physical ability, but also DIVERSITY OF THINKING. To ensure legislative compliance, maximum participation is required from all Cloverites. |
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2. |
Attraction and retention of employees |
At Clover we also have a multi-generational workforce that is highly diverse, and requires constant engagement. Clover’s engagement and retention mechanisms are directly related to our “Way Better” fabric of doing business. Our employment brand helps us to attract, source, recruit, and access talent. To drive passion and engagement, we have used the “Baby Boomers” who have extended their working lives to train and mentor our new entrants, the “Millennials”. Clover’s employment brand offers a creative experience in support of long term value creation. In 2014, Clover for the first time participated as a ‘full participant’ in the Best Company to Work for Survey conducted by Deloitte. We were delighted to be ranked third in the large company category and qualify as one of the best companies to work for. Below is a series of tables depicting Clover’s entire workforce including the total number of employees, the percentage of permanent staff as well as the number of women making up Clover’s staff complement: |
Total Number of Employees June 2015 |
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| Company | Perm | Fixed term/ Temp |
Total | |
| Clover SA | 6 982 | 453 | 7 435 | |
| Clover | ||||
| Fonterra | ||||
| Ingredients | 13 | 0 | 13 | |
| RBC | 164 | 3 | 167 | |
| Waters | 33 | 3 | 36 | |
| Namibia | 47 | 40 | 87 | |
| Swaziland | 33 | 13 | 46 | |
| Botswana | 322 | 30 | 352 | |
| Clover | ||||
| MilkyWay | 91 | 2 | 93 | |
| Lactolab | 8 | 1 | 9 | |
| Total | 7 693 | 545 | 8 238 | |
| * | In terms of the new Labour Relations Act as amended (IRAA), fixed term workers have been aligned to the Clover salary base and they will be moved to permanent employees over time. |
Employee Turnover for Permanent Employees |
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| Company | Total who left |
% Turnover |
|
| Clover SA | 696 | 9,97 | |
| Clover Fonterra | |||
| Ingredients | 0 | 0,00 | |
| RBC | 16 | 9,76 | |
| Waters | 2 | 6,06 | |
| Namibia | 21 | 40,00 | |
| Swaziland | 6 | 18,18 | |
| Botswana | 48 | 14,91 | |
| Total | 789 | 10,39 | |
| Clover MilkyWay has not been included in above table as only one month's data is available for this entity. |
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Percentage of employees who are women |
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| Company | Men |
Women |
Total | % Women |
Men |
Women |
Total | % Women |
Men |
Women |
Total | % Women |
|
| Clover SA | 5 375 | 1 607 | 6 982 | 23,02 | 291 | 162 | 453 | 35,76 | 5 666 | 1 769 | 7 435 | 23,79 | |
| Clover | |||||||||||||
| Fonterra | |||||||||||||
| Ingredients | 6 | 7 | 13 | 53,85 | 0 | 0 | 0 | 0,00 | 6 | 7 | 13 | 0,00 | |
| RBC | 118 | 46 | 164 | 28,05 | 3 | 0 | 3 | 0,00 | 121 | 46 | 167 | 27,54 | |
| Waters | 25 | 8 | 33 | 24,24 | 3 | 0 | 3 | 0,00 | 28 | 8 | 36 | 22,22 | |
| Namibia | 39 | 8 | 47 | 17,02 | 36 | 4 | 40 | 10,00 | 75 | 12 | 87 | 13,79 | |
| Swaziland | 23 | 10 | 33 | 30,30 | 13 | 0 | 13 | 0,00 | 36 | 10 | 46 | 21,74 | |
| Botswana | 215 | 107 | 322 | 33,23 | 27 | 3 | 30 | 10,00 | 242 | 110 | 352 | 31,25 | |
| Clover | |||||||||||||
| MilkyWay | 50 | 41 | 91 | 45,00 | 2 | 0 | 2 | 0,00 | 52 | 41 | 93 | 44,00 | |
| Lactolab | 3 | 5 | 8 | 62,5 | 1 | 0 | 1 | 0,00 | 4 | 5 | 9 | 44,40 | |
| Total | 5 854 | 1 839 | 7 693 | 23,90 | 376 | 169 | 545 | 31,00 | 6 230 | 2 008 | 8 238 | 24,37 | |
| Percentage of employees who are permanent | 93,38 | ||||||||||||
3. |
Strategic resourcing |
Clover’s dynamic environment requires that we anticipate future competencies in order to execute our strategy. To ensure optimum levels of productivity, regular review of our labour force composition, and the optimisation of resources, is constantly required. To ensure long term value creation, we need a labour force that has:
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4. |
Alignment of employees |
| Business and individual objectives have been set in the context of Clover’s vision and mission, through the use of the Balanced Score Card and Key Performance Indicators. We believe the alignment of employees is critical for business success, and to build a culture of exceptional performance. We have transformed the HR team into skilled business consultants and business partners. Clover is in the process of developing an enhanced performance management platform that will allow for improved focus, mentoring, and reporting on performance. The HR team needs to manage service levels, design service centric systems, and measure the quality of service that our employees are providing. This is done using advanced analytics. Special events are also used to share and clarify the company’s objectives, vision and strategy to ensure value creation for the long term. | |
5. |
Learning and Development |
To secure Clover’s position as one of Southern Africa’s leading fast moving consumer goods companies, the Group proactively engages in the development of employees in all disciplines. Specific focus has been on Wholesale and Retail Operations Learnerships, Job Technical Training Programmes at our production facilities, the upskilling of sales personnel and management as well as leadership development. Financial assistance for study purposes was further extended, and a number of internships were introduced. Equipping our employees with the right skills remains a high priority. With this in mind the Company has invested in training and development as follows during the year: |
| Intervention | 2015 | 2014 | 2013 | 2012 | 2011 | |
| Number of employees trained | 2 601 | 2 127 | 1 953 | 2 224 | 2 058 | |
|---|---|---|---|---|---|---|
| Total training spend per year (R’000) | 13 485 | 8 337 | 7 965 | 4 879 | 3 450 | |
| Training spend per total number of employees per year (R’000) | 1 657 | 1 298 | 1 219 | 744 | 543 | |
| Number of man days spent on training | 15 306 | 6 705 | 4 627 | 2 965 | 2 744 |
| 2015 | 2014 | 2013 | |||||
| Intervention | Total employees |
Black employees |
Total employees |
Black employees |
Total employees |
Black employees |
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| Number of employees trained | 2 601 | 2 167 | 2 127 | 1 715 | 1 953 | 1 601 | |
|---|---|---|---|---|---|---|---|
| Number of employees enrolled on Learnerships, Skills Programmes and Apprenticeships | 455 | 380 | 344 | 308 | 299 | 266 | |
| Number of employees on Formal Workplace Experience and In-Service Training Programmes | 24 | 21 | 38 | 29 | 24 | 17 | |
| Number of bursaries (employed/ unemployed) granted for degree and diploma studies* | 26 | 12 | 36 | 17 | 54 | 23 | |
| Value of bursaries granted for degree and diploma studies* | R 325 113 | R 191 864 | R 678 023 | R 461 135 | R 720 000 | R 453 000 | |
| * | There was a decrease in the amount paid from the 2014 to the 2015 financial year in respect of bursaries due to the shift in focus from degree and diploma studies to learnerships, skills programmes and apprenticeships. |
Going forward, it is acknowledged that a range of new skill sets will be required. This will necessitate a renewed focus on fast tracking, coaching and mentoring of young talent and the continuation of competence building training and development initiatives. Responding to business needs and to maximise our return on skills upliftment, the following formal programmes are in progress or are in the final stages of development for implementation in 2016. |
| management and leadership development | production | saless | warehouse and distribution | All business units | |||||||
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| Essentials of
Management
and Leadership (one point lesson coaching programme) |
Good Manufacturing
Practices Dairy (skills programme) |
National certificate wholesale and retail operations (learnership) |
Young professional
development program (YPDP) |
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| Essentials of
Management
and Leadership
programme (skills programme) |
Dairyman
Development
programme (learnership) |
Further Education and Training certificate Customer management | National certificate Professional driving |
Bursary program (employees) |
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| Further Education
and Training certificate (Generic management) (learnership) |
National certificate (packaging operations) |
Contact Centre Operations Learnership | Bursary program (unemployed/ young talent) |
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| Management Development programmes ("USB") | Apprenticeships | Internship/work experience program | |||||||||
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| MANAGERS | process leaders machine operators Artisans | Merchandisers telesellers account managers | drivers | Young professionals/ talent | |||||||
Significant achievements include:
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6. |
Productivity and continuous improvement |
As part of the Clover culture, there is ongoing focus on productivity and continuous improvement initiatives. Through Project Driven, there is renewed focus on team performance, multiskilling, variable pay opportunities and a number of other “Way Better” initiatives. We understand that traditional performance management is outdated, and that individual performance has been challenged with our employees’ ability to work in teams. Clover has developed a “Way Better” team campaign where performance is driven by focussing on quality, cost, speed of execution, staff safety and morale. The successes that have been enjoyed in the Production environment with our “Way Better” campaign are being rolled out across the value chain. A number of automation possibilities are also under investigation to enhance performance. A process is in place to evaluate the continuous improvement capabilities of each business unit and to bring about improvement where possible. Another focus area has been the bedding down and streamlining of operations following recent merger and acquisition transactions. At Clover we understand that productivity and continuous improvement is not an event or a box that needs to be ticked, it’s about long term value creation. Employee Wellness Clover is committed to proving a safe and healthy work and social environment for its employees. This together with individual employee wellness should help enable employees to perform optimally and contribute to the success of the Group. In an endeavour to ensure that a healthy work environment is provided, Clover has made the following available:
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Total Number of Person Hours Worked (PHW) |
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| Company | Permanent | Temporary | Man-hours July’14 – Jun’15 |
Absent days* 8hrs |
Total manhours worked July’14 – Jun’15 |
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| Clover SA | 17 426 978 | 1 357 905 | 18 784 884 | 1 576 377 | 17 208 506 | |
| Clover Fonterra Ingredients | 28 869 | 0 | 28 869 | 2 540 | 26 329 | |
| RBC | 264 864 | 6 209 | 271 073 | 18 061 | 253 012 | |
| Waters | 80 062 | 8 185 | 88 247 | 5 106 | 83 141 | |
| Namibia | 135 903 | 50 437 | 186 340 | 9 090 | 177 250 | |
| Swaziland | 83 508 | 7 800 | 91 308 | 6 720 | 84 588 | |
| Botswana | 872 170 | 81 453 | 953 623 | 58 495 | 895 127 | |
| Total | 18 892 355 | 1 511 989 | 20 404 344 | 1 676 390 | 18 727 954 | |
| * | Absent days includes annual leave days. The data depicted above is being reported for the first time and will be the baseline going forward. Clover MilkyWay has not been included in the above table as only one month's data is available for this entity. Lactolab has not been included in the above table due to unavailability of data. |
Total number of Person Days lost due to Absenteeism |
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| Company | Family responsibility |
Sick | Special | Study | Grand total | |
| Clover SA | 4 142 | 25 334 | 11 433 | 775 | 41 684 | |
| Clover Fonterra Ingredients | 1 | 30 | 10 | 41 | ||
| RBC | 59 | 456 | 657 | 1 172 | ||
| Waters | 13 | 119 | 6 | 138 | ||
| Namibia | 21 | 69 | 3 | 6 | 99 | |
| Swaziland | 85 | 40 | 125 | |||
| Botswana | 48 | 749 | 662 | 31 | 1 490 | |
| Grand Total | 4 284 | 26 842 | 12 811 | 812 | 44 748 | |
| In addition to the above, the total man-hours lost due to strike activity amounted to 180 hours or 22,5 mandays from the period 1 July 2014 to 30 June 2015. For the same period, the number of temporary employment services (TES) employees was approximately 1 800 people. | ||
| * | Please note that the information in the tables depicted above have been disclosed for the first time and will be the base for future disclosure. No comparatives are therefore available at present. | |
7. |
CHange of the labour landscape |
We are pleased to report that a stable labour environment was prevalent throughout the past year. Effort was taken to ensure that managers are properly trained and also that there is ongoing and open communication going forward. There is regular and constructive interaction between Management and the Union at a national and branch level. Below is a table that shows the percentage of employees that belong to a Trade Union: |
Percentage of permanent employees who belong to a Trade Union |
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| Company | Percentage | |
| Clover SA | 49,61 | |
| Clover Fonterra Ingredients | 0 | |
| RBC | 41,10 | |
| Waters | 60,61 | |
| Namibia | 29,79 | |
| Swaziland | 0 | |
| Botswana | 41,93 | |
| Total | 48,73 |
| Clover MilkyWay and Lactolab has not been included in the above table due to unavailability of data. |
8. |
Employment Equity |
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The Company fully supports employment equity in the workplace and various measures are in place to assist in reaching employment equity objectives. These include bursaries, internships and other employee development initiatives. Employment Equity remains a focus area and various measures are in place to contribute towards the achievement of employment equity objectives:
Clover subscribes to Employment Equity legislation and relevant Codes of Good Practice which is also encompassed in the Clover Employment Equity policy. There should be no unfair discrimination in respect of inter alia, race, colour, language, religion, gender or political views or on the grounds of disability. Therefore all employees will receive equal opportunities to develop according to their merit and ability. In line with the requirements of the Employment Equity Act, Clover has drafted its Employment Equity plan. The objectives of the plan are to give effect to the Company’s employment equity policy in so far as it relates to employment equity goals. The Executive Committee is responsible for the implementation and monitoring of Clover’s Employment Equity plan. The Executive Committee, in execution of its duties, will assign specific responsibilities to individuals and managers in general. The responsibility to implement employment equity plans at the different Clover sites is delegated to site managers. All appointments should be conducted in line with Clover’s Employment Equity policy. Clover’s Human Resources department is responsible to monitor these activities and report to the Social and Ethics Committee at least annually on progress towards Employment Equity targets. Clover has been increasing the number of employees from designated groups as tabled below:
Employment Equity Plan objectivesTo improve diversity in the workplace, and especially to address the levels of representation of people from designated groups, Clover is committed to achieving the goals set out below:
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| Clover reaches Level 4 B-BBEE status! |
9. |
Innovation and technology |
Clover is in the process of improving its capability to proactively provide information that will add value to the business. At Clover we don’t only need a system of record, we need a system of engagement. HR is evolving into a data driven system that integrates talent, HR and business technology. We encourage innovation in Clover and acknowledge the need to equip personnel with technology that will enhance performance. Following the successful implementation of the new payroll system, Clover is busy implementing phase two of the integrated human capital platform. Focus will be on performance management, talent management, recruitment and learning. A project is underway to establish how social media can be utilised to improve communication in the company. |
10. |
Africa expansion |
Our decision to exploit opportunities which exist in Africa, is placing new demands on the business. We need to think “Africa” in scale, and “local” in implementation. The Human Resources function is assisting with the process of manning these operations. Clover prides itself in successfully embracing diversity in the different African countries we operate in, as in these countries, Clover employs local staff to ensure that we take into account the specific culture of each country in order to better understand our customer’s needs, as depicted. Value creationCurrent
Future
How we create value for our employees … |


Achieving our Vision and Mission is largely
dependent on Clover’s ability to attract and
retain high-calibre individuals. The 21stcentury
workforce is global, highly connected,
technology-savvy, and demanding. As Clover is
expanding its reach across the continent, critical
new skills are scarce and their uneven distribution
around the world has forced Clover to develop
innovative new ways to find people, develop
capabilities, and share expertise.


Broad-Based Black Economic Empowerment (“B-BBEE ”)